The Google offers a help desk software which you can set up in your business. If you have a small business or a big one, the G Suite will help you build your own support team application.
Generally when you have a team working, you need an organised way of handling their queries. Think how fast and smooth the resolution to any query will be if every query is documented. Every question gets a search from data base. Not only this, just imagine if the request needs some action and user is able to view the status of the same.
You must have seen the bigger companies managing the help and support in such an organised way. But, with the Google G Suite, you can build a framework for yourself that will work in the same way.
Google help desk Software
Google G Suite is the affordable and the best Help desk software that you can use to setup your help desk for any business or company. You can set up the app in a local hosted website as well. This will help you monitor each request more precisely.
The company offers a free trial where you can explore the features and if you like it, you may continue or stop using it as per your convenience.
Features of The Help Desk Software by Google
- Setup your administrator – This means you can add a different user ID to assist and proceed with the queries of users. This will really help you to distribute the work.
- Add Support Details – In case the end team wants to interact the support team or your help desk, they can contact them via the information you mention in the support details area.
- Train your Team – In case your business is new or you want to get best out of the product, the google offers free trainings to help your team grow.
- Trouble Shoot with Google’s help – In case some issues are seen which cannot be rectified from your local team, in that case, you can contact the google support team for your help desk assistance.
There are many free help desk software like zendesk, zoho and many more but getting associated with a reputed brand like google, gives you a confidence of never looking back. Whatever may be the situation, still you have the trust that the concerns have a solution for them.